Last updated: September 2026
1. Our Role
REMORX is a payment infrastructure provider. Each Sub-Merchant store powered by REMORX sets and manages its own return and refund policy for the products it sells. This page explains the general framework that applies across our Sub-Merchant network.
2. Our Sub-Merchants
StrideHive , Footwear
WearLoom , Apparel & Clothing
NestCraze , Home & Lifestyle
GadgetVane , Electronics & Gadgets
GameHaus , Gaming & Toys
3. General Return Process
Customers should first contact the relevant Sub-Merchant to initiate a return. Return windows are typically 7–14 days from the date of delivery. Items must be unused, in their original condition, and in original packaging to be eligible.
4. Category-Specific Return Policies
Electronics purchased through GadgetVane may be subject to a restocking fee if returned opened. Apparel and footwear from WearLoom and StrideHive should be unworn with tags attached. Gaming and toy items from GameHaus must be returned with original packaging intact. Home and lifestyle items from NestCraze that are large or made-to-order may have limited return eligibility.
5. Refunds
Once a return is received and inspected by the Sub-Merchant, a refund is issued to the original payment method used at checkout. Processing typically takes 5–10 business days depending on your bank.
6. Damaged or Defective Items
If an item arrives damaged or defective, please contact the Sub-Merchant within 48 hours of delivery with photos or video of the issue so it can be resolved quickly.